Policies & Procedures
To maintain a high-performance training environment and ensure operational efficiency, all members must adhere to the following policies.
Our systems are designed to be self-service to provide you with the most accurate and immediate updates. Staff and coaches are not authorized to process requests via phone call, text, or email.
1Digital Management & The Clubworx App+
⚠ HBA operates as a paperless and text-free facility for all scheduling and attendance.
• Access: Upon registration approval, you will receive an automated invitation to download the Clubworx App (typically within 48 hours).
• Purpose: All class check-ins, cancellations, and makeup scheduling must be managed through the app.
• The Rule: Staff and coaches are not authorized to process cancellations or reschedules via phone call, text, or email.
2Attendance & Makeup Policy+
Court and coach assignments are finalized in advance based on the roster.
• 8-Hour Cancellation Rule: If you cannot attend a class, you must cancel via the Clubworx app at least 8 hours before the class starts.
• Late Cancellations / No-Shows: Cancellations within the 8-hour window result in a forfeited session. No makeup credit or refund will be issued.
• Makeup Credits: Cancellations made outside the 8-hour window will automatically issue a makeup credit to your account.
• Expiration: All makeup credits must be used within 4 weeks. Expired credits will not be extended.
3Program Changes+
⚠ Administrative changes are processed exclusively through our digital portal. Manual requests via text will not be processed.
1. Approval: Student must receive verbal approval from their Head Coach.
2. Confirmation: Submit the form for your location.
3. Adjustment: Once submitted, billing will be updated to reflect the new level and tuition rate.
• Eligibility: For vacations or medical reasons of 4 weeks or longer.
• Limits: Maximum of 3 suspensions per calendar year; total duration cannot exceed 3 months.
• Submit the form for your location. Billing will be paused for the specified duration.
• Notice Required: We require a 30-day notice for all program withdrawals.
• Submit the form for your location.
• Billing: Your final billing cycle will be adjusted based on the 30-day notice period from the date the form is received.
4Attendance-Based Class Duration+
To ensure quality training and respect coach availability, class duration is adjusted based on student turnout.
| Students | Duration |
|---|---|
| 1 Student | 30 min |
| 2 Students | 45 min |
| 3 Students | 60 min |
| 4+ Students | 90 min ✓ |
| Students | Duration |
|---|---|
| 1 Student | 30 min |
| 2 Students | 60 min |
| 3 Students | 90 min |
| 4+ Students | 120 min ✓ |
5Required Equipment+
Students must arrive prepared for every session. The following items are mandatory and available for purchase at our facility.
Professional Badminton Racket
Badminton-Specific Court Shoes — Non-marking soles are strictly enforced to protect the courts.
Water Bottle
6Facility Rules+
🚫 No food or colored beverages allowed on the courts.
👕 Proper athletic attire is required at all times.
⏰ Punctuality: Students should arrive 5–10 minutes early to warm up. Classes will start and end exactly on time.
7Billing & Payment Method Updates+
• Payment Method Management: Members may update their credit card or payment method at any time through the Clubworx App or via the Credit Card Renewal Form below.
• Self-Service Requirement: For security and accuracy, all payment updates must be completed by the member through the system. Staff and coaches are not authorized to modify billing information via phone, text, or email.
• Billing Responsibility: A valid payment method must be kept on file at all times. Failed or declined payments may result in suspended access to classes until the issue is resolved.
All Forms in One Place
All administrative forms by location. Select your location and click the form you need.
Houston Badminton Academy 