Houston Badminton Academy (HBA)
To maintain a high-performance training environment and ensure operational efficiency, all members must adhere to the following policies. Our systems are designed to be self-service to provide you with the most accurate and immediate updates.
1. Digital Management & The Clubworx App
HBA operates as a paperless and text-free facility for all scheduling and attendance.
- Access: Upon registration approval, you will receive an automated invitation to download the Clubworx App (typically within 48 hours).
- Purpose: All class check-ins, cancellations, and makeup scheduling must be managed through the app.
- The Rule: Staff and coaches are not authorized to process cancellations or reschedules via phone call, text, or email.
2. Attendance & Makeup Policy
Our court and coach assignments are finalized in advance based on the roster.
- 8-Hour Cancellation Rule: If you cannot attend a class, you must cancel via the Clubworx app at least 8 hours before the class starts.
- Late Cancellations: Cancellations made within the 8-hour window, or “No-Shows,” will result in a forfeited session. No makeup credit or refund will be issued.
- Makeup Credits: Cancellations made outside the 8-hour window will automatically issue a makeup credit to your account.
- Expiration: All makeup credits must be used within 4 weeks. Expired credits will not be extended.
3. Program Changes (Forms Required)
Administrative changes are processed exclusively through our digital portal. Manual requests via text will not be processed.
A. Program Upgrades
- Approval: Student must receive verbal approval from their Head Coach.
- Confirmation: Submit the Richmond Program Upgrade Form & Cypress Program Upgrade Form
- Adjustment: Once submitted, our billing system will be updated to reflect the new level and tuition rate.
B. Membership Suspension (Hold)
- Eligibility: Suspensions are for vacations or medical reasons of 4 weeks or longer.
- Limits: Maximum of 3 suspensions per calendar year; total duration cannot exceed 3 months.
- Action: Submit the Richmond Suspension Request Form & Cypress Suspension Request Form. Billing will be paused for the specified duration.
C. Program Withdrawal (Cancellation)
- Notice: We require a 30 day notice for all program withdrawals.
- Action: Submit the Richmond Withdrawal Form & Cypress Withdrawal Form.
- Billing: Your final billing cycle will be adjusted based on the 4-week notice period from the date the form is received.
4. Attendance-Based Duration
To ensure the quality of training and respect coach availability, class duration is adjusted based on student turnout:
1.5-Hour Class
| Number of Students | Class Duration |
| 1 Student | 30 Minutes |
| 2 Students | 45 Minutes |
| 3 Students | 60 Minutes |
| 4+ Students | 90 Minutes (Full Session) |
2-Hour Class
| Number of Students | Class Duration |
| 1 Student | 30 Minutes |
| 2 Students | 60 Minutes |
| 3 Students | 90 Minutes |
| 4+ Students | 120 Minutes (Full Session) |
5. Required Equipment
Students must arrive prepared for every session. The following items are mandatory and available for purchase at our facility:
- Professional Badminton Racket.
- Badminton-Specific Court Shoes (Non-marking soles are strictly enforced to protect the courts).
- Water Bottle.
6. Facility Rules
- No food or colored beverages allowed on the courts.
- Proper athletic attire is required at all times.
- Punctuality: Students should arrive 5–10 minutes early to warm up. Classes will start and end exactly on time.
Houston Badminton Academy 