Have a Question? We Have Answers.
Everything parents and students need to know about our programs, policies, and scheduling. Click a question to view the answer.
Getting Started
How do I register and choose a class?
All registration is completed online. Please list your preferred classes in the questionnaire section of the registration form.
What do students need to bring to class?
Every student must bring:
- A badminton racket
- Badminton or indoor court shoes (non-marking)
- A water bottle
No racket? A beginner racket can be purchased at the facility for $40, or rented for $5 per racket.
Does my child need a regular-size racket?
For children ages 5 and older, we recommend a regular-size racket without a connector (joint), weighing 83 grams or lighter.
How many students are in each class?
Beginner program: One coach for up to 6 students. Numbers may vary slightly due to make-up classes.
Intermediate, High Performance, and Elite programs: Class structure is based on each day’s training objectives and individual performance goals, not a fixed student count.
Missed Classes & Make-Ups
I missed a group class. How do I schedule a make-up?
Once your registration is accepted, you will receive an email invitation to download our app. All cancellations and make-ups are handled through the app only.
- Cancel the class in the app at least 8 hours in advance.
- Use the cancelled class credit to book a make-up class.
- All make-up classes must be rescheduled within 4 weeks of the cancelled class.
Cancellations and rescheduling requests made by text, phone, or email will not be accepted.
I have many missed classes. Can I pause my program and use my make-ups later?
No. Make-up classes can only be used while your program is active. A suspension pauses your account completely, and no classes, including make-ups, can be attended during the suspension period. Please use your make-up classes before requesting a suspension.
Pausing Your Program
Can I pause the program if I travel or get injured?
- Away 3 weeks to 3 months: Submit the suspension form here: [SUSPENSION FORM LINK].
- Away less than 3 weeks: Cancel your classes in the app ahead of time and use the credits to reschedule when you return (within 4 weeks of each cancelled class).
Suspensions longer than 3 months are not available.
Parents & Court Rental
Can parents play while their kids are training?
Yes. Join our Parents Co-Play Program for $30 per month (4 weeks) and play while your child trains, instead of waiting on the sidelines.
Can I bring my kids to practice outside of training time?
Yes. Courts can be booked online here: [COURT BOOKING LINK].
- Courts are booked by the hour at $36–$40 per hour.
- Each court booking allows 2–6 players.
Still Have Questions?
Our team is happy to help. Reach out and we will get back to you as soon as possible.
