Have a Question? We Have Answers.
Everything parents and students need to know about our programs, policies, and scheduling. Click a question to view the answer.
Getting Started
How do I register and choose a class?
All registration is completed online. Please list your preferred classes in the questionnaire section of the registration form.
What do students need to bring to class?
Every student must bring:
- A badminton racket
- Badminton or indoor court shoes (non-marking)
- A water bottle
No racket? A beginner racket can be purchased at the facility for $40, or rented for $5 per racket.
Does my child need a regular-size racket?
For children ages 5 and older, we recommend a regular-size racket without a connector (joint), weighing 83 grams or lighter.
How many students are in each class?
Beginner program: One coach for up to 6 students. Numbers may vary slightly due to make-up classes.
Intermediate, High Performance, and Elite programs: Class structure is based on each day’s training objectives and individual performance goals, not a fixed student count.
Missed Classes & Make-Ups
I missed a group class. How do I schedule a make-up?
Once your registration is accepted, you will receive an email invitation to download our app. All cancellations and make-ups are handled through the app only.
- Cancel the class in the app at least 8 hours in advance.
- Use the cancelled class credit to book a make-up class.
- All make-up classes must be rescheduled within 4 weeks of the cancelled class.
Cancellations and rescheduling requests made by text, phone, or email will not be accepted.
The app won’t let me book my make-up. Is the app broken?
⚠️ Make-ups cannot cross your billing date
Make-ups cannot be booked in advance across your billing date.
If you cancel a class that falls after your billing date, you cannot use that make-up on a day before your billing date. The app will block the booking. This is not an app error and our staff cannot override it.
Why: The app releases sessions one billing period at a time (4 sessions every 4 weeks for 1x/week, 8 sessions every 4 weeks for 2x/week). Your current period already has its full set, so an extra session cannot be added until the next period starts.
Example
- Billing date: 9/9
- Class you cancel: 9/11 (next billing period)
- Make-up you try to book: 9/8 (current billing period) → ❌ Blocked
- Make-up booked on 9/9 or later → ✅ Allowed
What to do instead
- Check your billing date: Log in to the app → tap the student’s picture in the top-right corner → Payments.
- Choose a make-up date on or after your billing date.
- Once the new billing period starts and payment is processed, the app releases your next sessions automatically and the make-up can be booked (credits are valid 4 weeks from the cancellation date).
I have many missed classes. Can I pause my program and use my make-ups later?
No. Make-up classes can only be used while your program is active. A suspension pauses your account completely, and no classes, including make-ups, can be attended during the suspension period. Please use your make-up classes before requesting a suspension.
Pausing Your Program
Can I pause the program if I travel or get injured?
- Away 4 weeks or longer (up to 3 months): Submit the suspension form for your location: Richmond Suspension Form or Cypress Suspension Form.
- Away less than 4 weeks: Cancel your classes in the app ahead of time and use the credits to reschedule when you return (within 4 weeks of each cancelled class).
Suspensions require a minimum of 4 weeks. A maximum of 3 suspensions is allowed per calendar year, and total suspension time cannot exceed 3 months. See our Policies & Procedures for billing details.
Parents & Court Rental
Can parents play while their kids are training?
Yes! Parents of students enrolled in an HBA program can play instead of waiting.
- 🏸 Parent Co-Play: play while your child trains.
📍 Richmond & Cypress · $30 / 4 weeks - ♾️ Unlimited Open Play: play any open play session.
📍 Richmond only · $30 Elite / $40 other programs (per 4 weeks)
Billed on auto-pay. See Family Rates →
Can I bring my kids to practice outside of training time?
Yes. Courts can be booked online here: Court Reservation.
- Courts are booked by the hour at $36–$40 per hour.
- Each court booking allows 2–6 players.
Still Have Questions?
Our team is happy to help. Reach out and we will get back to you as soon as possible.
